FAQ
Last updated: January 31, 2026
Merchant Information
Store name: Simpledwells
Business address: 6156 Forest Oasis Cove, Bartlett, Tennessee 38135, United States
Customer service phone: +1 561-317-0820
Customer service email: info@simpledwells.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)
Where do you ship?
We ship to addresses within the United States only.
How much is shipping?
Orders $89.99 and over ship free. Orders below $89.99 have a flat $10 shipping fee.
When do you process orders?
Processing time is 1–3 business days. Our order cutoff time is 5:00 PM (Central Standard Time, CST). Orders placed after the cutoff may begin processing the next business day.
How long does delivery take?
After shipment, typical transit time is 6–8 business days. Transit time begins once the package is handed to the carrier.
Which carriers do you use?
Shipments may be delivered via USPS, UPS, FedEx, and/or regional carriers.
Will I receive tracking?
If tracking is available for your shipment, it will be provided after the order ships. Carrier tracking updates may take time to appear.
Can I cancel my order?
Before shipment: You may request to cancel an order before it ships; however, cancellation is not guaranteed and depends on the order’s processing status.
After shipment: Once an order has shipped, it cannot be canceled. If you no longer want the item, you may request a return within 30 days after delivery, following our Returns & Refund Policy.
What is your return window?
Return requests must be submitted within 30 days after delivery.
Are there any non-returnable items?
No—there are no non-returnable items.
Who pays for return shipping?
For non-quality returns, the buyer is responsible for return shipping. For confirmed quality issues, wrong items, or shipping damage, the seller is responsible or the situation is handled case-by-case after review.
Do you charge a restocking fee?
No. There is no restocking fee.
My item arrived damaged/defective or I received the wrong item—what should I do?
Contact us within 48 hours of delivery and include photos of the packaging, shipping label, and the issue. This 48-hour window supports investigation and resolution options.
When will I receive my refund?
If your return/refund request is approved, refunds are processed within 10 business days after approval. Your bank or card issuer may take additional time to post the refund.
Are taxes added at checkout?
No. Product prices include applicable taxes, and we do not add extra tax at checkout.
What payment methods do you accept?
Visa and Mastercard.