Cancellation Policy

Last updated: January 31, 2026

Merchant Information
Store name: Simpledwells
Business address: 6156 Forest Oasis Cove, Bartlett, Tennessee 38135, United States
Customer service phone: +1 561-317-0820
Customer service email: info@simpledwells.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)

• Cancellation requests before shipment

  • You may request to cancel an order before it ships; however, cancellation is not guaranteed and depends on the order’s processing status.
    

To request a cancellation, contact us as soon as possible using:

• • Email: info@simpledwells.com

  • Phone: +1 561-317-0820
    Please include your order number and the reason for cancellation.

• After shipment
  Once an order has shipped, it cannot be canceled. If you no longer want the item, you may request a return within 30 days after delivery, following our Returns & Refund Policy
  

• If you need to change your address
  Address changes are not guaranteed once an order is placed. If you notice an error, contact us immediately. Correct addresses are the customer’s responsibility, and address issues may affect delivery.

• Refund timing for approved cancellations
  If a pre-shipment cancellation is approved, we process the refund within 10 business days after approval. The time it takes for funds to appear in your account may vary by card issuer or payment network.